Utilities
For gas, electricity and telecom companies that bill hundreds of business customers every month and need organised, smart collections.
How credit sales and purchases work in utilities
The service is delivered first and paid for later: every month the company bills shops, industries and buildings according to their consumption or plan. The challenge is collecting on time every month without chasing customer by customer. To operate, it also buys equipment, materials and installation and maintenance crews on credit.
What takes the most work today
- Hundreds of recurring invoices followed up one by one, by phone and messages.
- Reminders that go out late or the same for everyone, regardless of how each customer pays.
- Payment promises and arrangements that get lost between conversations.
- Payments that have to be reconciled by hand against the bank at month end.
How Fluye makes it easier
Smart collections
- Automatic reminders before and after the due date, adjusted to how each customer pays.
- Payment link with their balance and the month's invoices.
- Alerts when an invoice or a payment promise falls due unpaid.
- Payment promises and arrangements with follow-up, and every payment reconciled with the bank.
Equipment and crews in order
- Quotes for equipment and materials compared on price, term and track record.
- Field services accepted per completed work order.
- Payments to suppliers and contractors executed by your bank.
An example
A telecom company bills its internet plan to 20,000 customers every month. Fluye sends each one a link with their balance and reminders based on how they pay: a friendly notice for those who always pay on time, closer follow-up for those falling behind. The collections team records payment promises and Fluye alerts them if any falls due unpaid. Payments arrive through the bank and are reconciled automatically.
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